Shipping policy

Shipping Policy

At Sarlaxmi, we take great care in delivering your handcrafted imitation jewellery to you in perfect condition and as quickly as possible. We partner with reputed national couriers to ensure your precious purchases reach you safely.

1. Shipping Charges

Shipping charges are calculated based on the delivery location and the weight of the package. These charges are automatically included in your final bill at checkout.

  • Local & Nearby Deliveries: Shipping rates start from as low as ₹60/- for nearby locations.

  • Regional & National Deliveries: Rates vary depending on your distance from our fulfillment center.

2. Free Shipping Offer

We are happy to offer FREE SHIPPING on all orders above ₹999/-.

  • To avail of this offer, ensure your cart subtotal (after discounts) is ₹999 or more.

  • Free shipping is automatically applied during the checkout process.

3. Dispatch & Delivery Timelines

  • Processing Time: Most orders are dispatched within 1-2 business days.

  • Estimated Delivery: Once dispatched, orders typically reach customers within:

    • Metro Cities: 3–5 business days.

    • Rest of India: 5–7 business days.

  • Please note: Delivery times may be affected by public holidays, extreme weather, or carrier delays beyond our control.

4. Tracking Your Order

As soon as your order is shipped, you will receive an email and/or SMS notification containing your tracking ID and a link to the courier partner's website. You can use this information to track the real-time status of your shipment.

5. Packaging

Your jewellery is fragile. Every Sarlaxmi piece is packed in secure, tamper-proof packaging with adequate cushioning to prevent any damage during transit.

6. Non-Delivery & Address Issues

Please ensure that the shipping address and contact number provided are accurate. We are not responsible for delays or non-delivery caused by:

  • Incorrect or incomplete addresses.

  • Recipient unavailability at the time of delivery.

  • Refusal to accept the package.

7. Damaged Shipments

While we ensure high-quality packaging, if you receive a package that appears tampered with or damaged, please follow these steps to ensure a smooth resolution:

  • Do not accept the delivery: If the outer packaging is visibly torn or crushed, please refuse the delivery from the courier agent.

  • Documentation: Take a clear photo or video of the damaged package before returning it to the agent.

  • Immediate Notification: Contact our customer support team immediately to report the issue so we can arrange a replacement or refund.

Contact Details:

  • Email: chaudharyanshu.2112@gmail.com

  • Phone/WhatsApp: +91 7737710399